Pre-Order Shipping

Products marked PRE-ORDER are not available for immediate dispatch.

When placing a pre-order, you are reserving your item before it is ready to ship. The estimated dispatch timeframe will be clearly displayed on the product page before you place your order.

Please only place a pre-order if you are happy to wait for the stated dispatch period.

Processing & Dispatch

Once your pre-order is ready, we'll prepare your order for dispatch.

You will receive a shipping confirmation email with tracking information as soon as your order has been dispatched.

Please allow up to 24–48 hours for tracking information to update after receiving your confirmation.

Estimated Delivery

Once dispatched, estimated delivery times are:

These delivery estimates apply after your pre-order has been dispatched and do not include the pre-order production period.

Delivery times are estimates and may be affected by courier delays, customs, weather, public holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and selected shipping method.

Any available free shipping promotions or thresholds will also be shown at checkout.

Orders Containing Pre-Order & In-Stock Items

If your order contains both pre-order and in-stock products, your entire order may be shipped together once the pre-order items are ready.

If separate shipping is available, this will be stated at checkout.

International Orders

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

Customs processing may also result in additional delivery time.

Pre-Order Delays

We always aim to dispatch pre-orders within the estimated timeframe shown at the time of purchase.

However, as pre-order products may still be in production, unexpected delays can occasionally occur. If there is a significant change to your expected dispatch date, we'll contact you with an update.

We appreciate your patience and understanding.

Incorrect Shipping Addresses

Please make sure your shipping information is complete and accurate before placing your order.

If you've entered an incorrect address, contact us as soon as possible. We'll do our best to make changes before dispatch, but we cannot guarantee that an address can be changed once your order has been shipped.

Lost, Delayed or Damaged Orders

If your order arrives damaged or has not arrived within the expected delivery timeframe, please contact us with your order number and relevant details.

If your tracking shows your parcel as delivered but you cannot locate it, please check around your property and with household members or neighbours before contacting the courier.

If you still cannot locate your parcel, please contact us and we'll assist you where possible.

Returns

If you change your mind about your purchase, you may request a return within 14 days of receiving your order.

Once your return has been approved, the item must be sent back to us within 14 days.

To be eligible for a return, your item must be:

We reserve the right to refuse a return or reduce the refund amount if an item is returned in a condition that shows use beyond what is reasonably necessary to inspect it.

Pre-Order Returns

Pre-order items can be returned under the same returns policy unless the product is personalised, made to your specifications, or another legal exception applies.

Purchasing an item during a pre-order period does not remove your applicable consumer cancellation or return rights.

How to Make a Return

To start a return, please contact us through our Contact Us page and provide:

We'll provide you with the appropriate return instructions.

Please do not send an item back without contacting us first.

Return Shipping

Unless your item is faulty, damaged, incorrect, or otherwise required by applicable law, you are responsible for the cost of returning your order.

We recommend using a tracked shipping service and keeping your proof of postage until your return has been completed.

Refunds

Once we receive and inspect your return, we'll confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow several business days for the refund to appear in your account after it has been processed. Processing times can vary depending on your bank or payment provider.

Where required by applicable consumer law, eligible standard delivery charges will also be refunded.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is faulty, damaged, or incorrect, contact us as soon as possible with your order number and photographs where appropriate.

We'll review the issue and arrange the appropriate solution, which may include a replacement, repair, or refund depending on the circumstances and your applicable consumer rights.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different size or product, please return your eligible item for a refund and place a new order, subject to availability.

As some of our releases may be produced in limited quantities or through pre-order, we cannot guarantee that another size or item will still be available.

Non-Returnable Items

Certain products may not be eligible for return where an exception applies under applicable consumer law, including certain personalised or made-to-specification products.

For hygiene reasons, some sealed products may also become non-returnable once their seal has been broken, where permitted by law.

Your statutory rights regarding faulty or misdescribed goods are not affected.

Customer Support

For all customer enquiries, please contact:

We aim to respond to all enquiries within 1–2 business days.

Please allow additional time during weekends, public holidays, and busy launch periods.

Order Enquiries

If you're contacting us about an existing order, please include your order number and the email address used to place your order.

This will help us locate your order and assist you as quickly as possible.

Pre-Order Enquiries

Some WALDOF pieces are released on a pre-order basis.

Estimated dispatch timeframes will be clearly stated on the relevant product page. If you have a question about an existing pre-order, please include your order number when contacting us.

Returns & Refunds

For return or refund enquiries, please review our Returns & Refunds Policy before contacting us.

When requesting a return, please include your order number and the item(s) you would like to return.

Sizing & Product Questions

Not sure which size to choose?

Please refer to the Size Guide available on the relevant product page. If you still need assistance, email us and we'll be happy to help.

Collaborations, Press & Business Enquiries

For collaborations, press, styling, influencer partnerships, or other business enquiries, please contact:

waldorfenquires@gmail.com